Frequently Asked Questions

FAQs

Find quick answers to common questions about our sourcing solutions, services, and policies.

We make international procurement simple, reliable, and cost-effective.

If you need further assistance, our team is always available to guide you.

Explore below for a seamless sourcing experience with the Supply Chain Solutions..

What does Supply Chain Solutions do?

Supply Chain Solutions is a specialist procurement and supply partner with operations in mainland China, South Africa, Mauritius, Australia and the United Kingdom. We manage the entire sourcing and procurement process on your behalf, including:

  • Market research
  • Supplier vetting and product procurement
  • Product development
  • Quality control and inspections
  • Logistics and global delivery

Our strength lies in identifying and partnering with reliable suppliers, building long-term relationships that guarantee quality, consistency, and value. Acting as an extension of your business, we provide you with a trusted footprint in China –  without the overhead.

Quite simply, we are Your Office in China.

Why China?

China is one of the world’s most dynamic and fast-evolving markets. It has a vast domestic economy and unmatched manufacturing capacity – producing almost every type of product imaginable.

In fact, many factories in China export only around 30% of their production, with the majority consumed locally. This sheer scale and diversity make China a true one-stop shop for global buyers.

Why should I work with Supply Chain Solutions as my office in China?

Local knowledge and representation are critical in China, where cultural and operational differences can create pitfalls for businesses. Our team is on the ground, directly involved, and committed to making sure your projects run smoothly, reliably, and cost-effectively.

What type of products can I source?

Our expertise spans multiple industries, and we continuously expand our product knowledge and supplier network. China isn’t just about factories – wholesalers and retailers also play a role – and we leverage every available channel to source exactly what you need.

Does the team have dedicated fields of industry?

Yes. Our team is made up of handpicked specialists across several sectors. We believe that the more solutions we provide, the more value we bring to our clients.

Some of our core expertise includes:

Construction & Building. Agricultural Machinery & Equipment. Automotive Industry

Industrial Tools & Engineering Parts. Retail & eCommerce. Home Décor & Lifestyle.

Solar & Power Saving Solutions

How do you ensure quality?

Supplier quality is at the heart of everything we do. Strong supplier relationships allow us to resolve issues quickly and amicably should they arise.

In over 25 years, we’ve encountered only a handful of  issues – all of which were resolved through supplier accountability, practical solutions, or by us taking responsibility. Our track record speaks for itself.

How do you deliver goods, and what are the timelines?

Lead times depend on the product – ranging from one week to several months for certain manufacturing processes. Once goods are ready, we use the most efficient delivery option:

  • Courier services for small parcels or samples
  • Sea freight containers for the most economical bulk option

As part of our service, we also consolidate cargo in mixed containers. This saves customers significant costs and avoids the hassle of managing small or partial shipments.

How can I trust the Supply Chain Solutions , and what are the costs?

Trust is earned through consistent delivery – and that’s exactly what we do. Our clients rely on us because we provide transparency, reliability, and cost efficiency. 

We know the reason businesses source from China: to access quality products directly, save costs, and stay competitive. That’s why we keep our operation lean and flexible, tailoring our approach to each product, order size, and client relationship.

At Supply Chain Solutions, we don’t just transact – we partner with you to create supply chains that work.

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